Your trusted partner in mental health support.
Committed to making mental health care available, accessible, and socially acceptable for all.
Building the solution we needed.
From day one our objective has been to make quality mental health support more accessible, approachable, and socially acceptable. We work as technologists, clinicians, marketers, and analysts, but more importantly, we are humans who have faced mental health struggles personally and within our families. We are united by our belief that nobody in need should be turned away, and that the first step on the path toward feeling better is a willingness and ability to chat about it.
To reach the traditionally unreachable.
Increase Access
The mental healthcare system is overloaded, with 60% of psychologists stating they don't currently have openings for new patients.
Increase Availability
Mental health does not operate on a 9–5 schedule, but most traditional providers do.
Decrease Stigma
Fear of negative perception by others prevents many from seeking the help that they need.
Decrease Cost
Mental health care is expensive, even when it's covered by health insurance—which it often isn't.
Decanting an overburdened care system.
More than 150 million Americans live in federally designated mental health professional shortage areas, and across the nation it is currently difficult to find providers who are accepting new clients. Counslr fits an important role in this strained system by serving as a bridge with two paths: one which facilitates access to more intensive care for individuals who need help but have never sought it, and another which empowers individuals to deal with issues on their own terms so that "small" problems can stay small and more intensive care isn't needed.
The foundation that keeps us going.
Empathy
Inclusivity
Accessibility
Professionalism
Confidentiality
Innovation
An elevated Tier-1 solution.
Counslr was specifically designed to serve as an approachable first step on the path toward enabling people to prioritize their mental health. With experienced, licensed counselors available 24/7/365, Counslr offers an elevated level of service for individuals navigating the transitory issues that life throws their way.
Text-Based Mental Health Support
Available 24/7/365
Algorithmic Smart Matching
Self-Guided Resources
A diverse, remote community of mental health professionals.
Counslr's team of mental health professionals is 100% remote and based in the United States. We celebrate diversity and actively work to hire an inclusive array of qualified counselors without regard to race, color, national origin, religion, age, sexual orientation, sex, gender identity, gender expression, pregnancy, physical or mental disability, medical condition, veteran status, or any other basis covered by appropriate federal, state, or local law. Our commitment to diversity and inclusion ensures that we can provide culturally sensitive and effective mental health support to our clients.
Hear what some of our users have to say.
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What would you like to know about Counslr?
Counslr is a platform providing remote text-based mental health support. Our goal is to help people prioritize their mental health, on their own schedules, from the comfort of their own devices. Counslr is available for free to all individuals at our partnered organizations. Users hold text-based sessions within the Counslr mobile app, which is available to download for free on iOS and Android.
Counslr’s text-based service was designed to serve as step one on the path to receiving mental health care. Accordingly, Counslr is not a replacement for traditional therapy—Counslr does not diagnose, treat, or prescribe medication. Counslr integrates alongside your organization’s pre-existing wellness resources to ensure that your people are always receiving the most relevant and effective care possible.
Live sessions within the Counslr app are entirely text-based, meaning users will interact with counselors through text messages rather than audio or video. Some issues are still best solved with face-to-face counseling, but in most cases text-based support is extremely effective. Some of the many reasons people prefer text-based support include the ability to have a session from anywhere without anyone else being able to listen in, the ability to see your conversation log after a session to review what you discussed, and the feeling of increased comfort and decreased stigma that may accompany typing instead of talking.
All user information is private and protected under HIPAA guidelines. The app is encrypted, and all data is stored using industry-standard protocols. We do not share user information with any third parties without a user's explicit consent, except in very specific emergency situations. The only data shared with our partnered organizations is aggregated data across all of the students at that organization, for example how many users have held sessions or what times of day sessions are most frequently held.
Counslr carefully vets and onboards everyone who joins the Counslr team, to ensure a diverse, experienced, and effective clinical staff. Counslr strictly hires licensed mental health professionals who are certified to practice independently of clinical supervision. This primarily includes Licensed Mental Health Counselors (LMHCs), Licensed Clinical Social Workers (LCSWs), Licensed Marriage & Family Therapists (LMFTs), and Psychologists (PsyDs).
For a user's first session, Counslr’s proprietary Smart Matching algorithm ensures that they are paired with an available counselor based on their specific needs and preferences. For future sessions, users can choose to meet with any counselor with whom they've previously held a session, or to meet with a new counselor instead.
Counslr offers all covered users an unlimited number of sessions. That means no subsidized session limits, no out-of-pocket expenses, and no health insurance needed. When your organization partners with Counslr, the fixed per-person fee serves to provide your people with a limitless resource to help them navigate the day-to-day challenges that life throws their way.
Check out our general FAQ over at counslr.com/faq and feel free to send us an email if you still have questions.
Promote the mental
well-being of your people with 24/7/365 support.
Get in touch.
Reach out today to see how Counslr can support the well-being of your people.
