Your trusted partner in mental health support.

Counslr is a digital mental health company that partners with organizations of all shapes and sizes to provide their constituents with unlimited access to live texting support sessions with licensed mental health professionals, which are available 24/7/365, on-demand or by scheduled appointment. Counslr’s services are accessible from within the Counslr mobile app, which is available to download for free on iOS and Android devices.

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Counslr’s mission statement is to better reach the traditionally unreachable—the people who need support but do not seek it (typically due to cost, inconvenience, and/or stigma). By maximizing the accessibility of support, Counslr breaks down the common hurdles people face when seeking help, enabling Counslr to effectively serve previously unserved populations.

Counslr was specifically designed to serve as an on-demand resource for people dealing with the transitory issues of daily life. Counselors on the Counslr platform provide sub-clinical support by offering empathy and understanding, suggesting coping strategies, engaging in reflective listening, and sharing additional resources which may be beneficial. Counselors on the Counslr platform will never diagnose or create a treatment plan when providing support, like they may when engaging in more traditional therapy.

Live sessions within the Counslr app are entirely text-based, meaning users will interact with counselors through text messages rather than audio or video. Some issues are still best solved with face-to-face counseling, but in most cases text-based support is extremely effective. Some of the many reasons people prefer text-based support include the ability to have a session from anywhere without anyone else being able to listen in, the ability to see your conversation log after a session to review what you discussed, and the feeling of increased comfort and decreased stigma that may accompany typing instead of talking.

All user information is private and protected under HIPAA guidelines. The Counslr app is encrypted, and all data is stored using industry-standard protocols. Counslr does not share user information with any third parties without a user's explicit consent, except in very specific emergency situations. The only data shared with partnered organizations is aggregated data across all of the students at that organization, for example how many users have held sessions or what times of day sessions are most frequently held.

Counslr carefully vets every counselor who joins the platform to ensure that its support staff is experienced, diverse, and capable of being effective via text. Counslr strictly hires licensed mental health professionals. This primarily includes Licensed Mental Health Counselors (LMHCs), Licensed Clinical Social Workers (LCSWs), Licensed Marriage & Family Therapists (LMFTs), and Doctors of Psychology (PsyDs).

For a user's first session, Counslr’s proprietary Smart Matching algorithm will pair them with an available counselor who is best suited to support them based on their specific needs and preferences. For future sessions, users will be able to schedule sessions with any counselor whom they've previously chatted with or can easily start a session with an entirely new counselor.

Counslr offers all covered users an unlimited number of sessions. That means no subsidized session limits, no out-of-pocket expenses, and no health insurance needed. When your organization partners with Counslr, the fixed per-person fee serves to provide your people with a limitless resource to help them navigate the day-to-day challenges that life throws their way.

Feel free to email us at hello@counslr.com and we’d be happy to help!